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Accessibility

ONE CARE is committed to being responsive to the needs of all its clients, volunteers and staff. ONE CARE recognizes the diverse needs of all individuals, and strives to provide services and facilities that are accessible to all. As an employer and a provider of services, ONE CARE is committed to ensuring that services and information are provided in an accessible manner.

ONE CARE services will be provided in a manner that respects the dignity and independence of persons with disabilities.

Accessibility Feedback

ONE CARE welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers who wish to provide feedback on the way ONE CARE provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

By telephone: Call toll free 1-877-502-8277 to speak to our staff

By regular mail: ONE CARE Home & Community Support Services

P.O. Box 222, 317 Huron Street Clinton, Ont. N0M 1L0

Electronically:Interac E transfer is available to pay for bills and can be send by email to the following address ar@onecaresupport.ca  Please use the client number (listed in the top right of your bill) and onecare as the answer (all small letters, no spaces).

Customers can expect to hear back in 15 days.

 

Accessibility Statement from ONE CARE

Accessibility Standards for Customer Services and Assistive Devices Policy

Questions, Concerns or Comments?

Contact Us!

Phone Toll Free: 1-877-502-8277 to speak to Reception

Email - General inquiries info@onecaresupport.ca

Office Hours

8:30 am to 4:30 pm, Monday to Friday

Administrative Office Locations

Huron

Clinton Main Administrative Site & Head Office

PO Box 222
317 Huron Street
Clinton, ON N0M 1L0

Perth

Stratford Main Administrative Site

25 Wright Boulevard, Unit B
Stratford, ON N4Z 1H3

Program Locations 

ONE CARE has numerous program sites in locations throughout Huron and Perth Counties. Click on our Services tab and select the specific program or service for more information on locations.