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Accessibility

ONE CARE is committed to being responsive to the needs of all its clients, volunteers and staff. ONE CARE recognizes the diverse needs of all individuals, and strives to provide services and facilities that are accessible to all. As an employer and a provider of services, ONE CARE is committed to ensuring that services and information are provided in an accessible manner.

ONE CARE services will be provided in a manner that respects the dignity and independence of persons with disabilities.

Accessibility Feedback

ONE CARE welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers who wish to provide feedback on the way ONE CARE provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

By telephone: Call toll free 1-877-502-8277 to speak to our staff

By regular mail: ONE CARE Home & Community Support Services

P.O. Box 222, 317 Huron Street Clinton, Ont. N0M 1L0

Electronically:Interac E transfer is available to pay for bills and can be send by email to the following address ar@onecaresupport.ca  Please use the client number (listed in the top right of your bill) and onecare as the answer (all small letters, no spaces).

Customers can expect to hear back in 15 days.

 

Accessibility Statement from ONE CARE

Accessibility Standards for Customer Services and Assistive Devices Policy

Questions, Concerns or Comments?

Contact Us!

Phone Toll Free: 1-877-502-8277 to speak to a staff

EasyRide: 519-272-9875 or Toll Free: 1-877-500-9875 to book rides

Email - General inquiries info@onecaresupport.ca.

Office Hours

8:30 am to 4:30 pm, Monday to Friday

EasyRide Booking hours: 8:30 am to 4:00 pm, Monday to Friday

Messages can be left after hours.

Head Office

PO Box 222, 317 Huron St. Clinton, ON N0M 1L0

ONE CARE Locations

Wingham

131 John Street East - Wingham

Clinton

317 Huron Street, Clinton - Betty Cardno Memorial Centre and Clinton Adult Day Centre

Exeter

303 Main Street South

24 Huron Street - Exeter Adult Day Centre

Stratford

25 Wright Blvd., Stratford

643 West Gore Street, Stratford (Meals on Wheels only)

Grand Bend

69 Main Street East - Grand Bend Adult Day Centre

Goderich

110 Picton Street W. - Goderich Adult Day Centre