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Client Rights and Privacy

Client Rights & Privacy

Client Bill of Rights

  • To be dealt with in a courteous, respectful manner.
  • To be free of mental, physical and financial abuse by the service provider.
  • To have his/her dignity and privacy respected.
  • To have autonomy promoted.
  • To be respected for ethnic, spiritual, linguistic, familial and cultural factors.
  • To have recognition of his/her individuality.
  • To participate and have choice within his/her own assessment, requirements, service plan, evaluations and revisions.
  • To have the right to give or refuse consent to service.
  • To be able to raise concerns about service, policies and decisions that affect his/her care without fear of reprisal.
  • To be informed in writing of the procedure to initiate complaints.
  • To know his/her records are kept confidential in accordance with the law. 

Ontario Patient Declaration of Values

ONE CARE supports the Ontario Patient Declaration of Values as developed in 2019 by the Government of Ontario and the Minister’s Patient and Family Advisory Council.

The purpose of this Patient Declaration of Values, drafted by the Minister’s Patient and Family Advisory Council in consultation with Ontarians, is to articulate patients’ and caregivers’ expectations of Ontario’s health care system. The Declaration is intended to serve as a compass for the individuals and organizations who are involved in health care and reflects a summary of the principles and values that patients and caregivers say are important to them. The Declaration is not intended to establish, alter or affect any legal rights or obligations, and must be interpreted in a manner that is consistent with applicable law.


Your Privacy

In 2004 a provincial law was passed called the Personal Health Information Protection Act.

This law was put into place to offer some guidelines and protection for personal health information gathered by Health care agencies and professionals.  These include Hospitals, Doctors, Nurses, Medical Clinics, Community Care Access Centres, Community Support Agencies and and Health Care Professional who has personal health information on file.

ONE CARE Privacy Statement ONE CARE acknowledges the individual’s right to privacy and is committed to protecting the confidentiality of its clients’ personal information.

  1. Inform clients on programs and services available
  2. Identify the most appropriate services for clients
  3. Deliver services specific to individual clients’ needs and eligibility
  4. Maintain billing and accounting information related to services used by a client

CONSENT We require your consent to collect, use and share information needed to provide the services that you request.

Your information is only shared with individuals/providers directly involved in your healthcare. You have the right to withdraw your consent at any time.

CONFIDENTIALITY ONE CARE staff and volunteers strive to ensure that your information is kept confidential.

CLIENT ACCESS You have the right to view your information on file and to request changes. Communication between clients and staff ensures that information is kept up to date.

FILING A COMPLAINT If you have a concern related to the handling of your information contact the ONE CARE Privacy Officer at 1-877-502-8277.